Make an Appointment: P 215.282.3004 |   [email protected]

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    FAQs

    Q: Where are you located?

    A: We are located in Center City Philadelphia with the plan to open more locations in the greater Philadelphia area. Please click on the location for the address and directions.

    Q: Do you have evening and/or weekend hours?

    A: Yes. Many of our therapists offer appointments in the evening with offering Saturday and Sunday availability, as well as telehealth. Please contact our intake department directly to discuss further.

    Q: Do you take insurance?

    A: We are becoming credentialed with many of the insurance providers listed below. You can verify with our office staff if we are currently accepting the following insurance:

    • Aetna
    • Aetna
    • Coventry Health Care
    • First Health
    • Meritain Health
    • Beacon
    • Beacon Empire
    • Beacon Health Options
    • Value Options
    • Blue Cross Blue Shield
    • Anthem
    • Capital
    • Federal
    • Highmark
    • Horizon
    • Independence
    • Keystone
    • Personal Choice
    • Cigna
    • Cigna
    • Greatwest Healthcare
    • Health Spring
    • Health Plans Inc
    • Humana
    • Magellan
    • Magellan
    • Penn Behavioral Health
    • Quest
    • United Health Care
    • GEHA
    • Oxford
    • United Behavioral Health Care
    • United Health Care
    • UMR
    • UPMC
    • Tricare
    • Tricare
    • QualCare
    • VA Community Care
    • ChampVa

     

    Q: Do you take employee assistance program providers (eaps) to cover therapy services?

    A: We are becoming credentialed with many of the EAP providers listed below. You can verify with our office staff if we are currently accepting the following eaps:

    • ACI Specialty Benefits
    • Aetna EAP
    • All-One-Health EAP
    • Alliance Work Partners (AWP)
    • AllPoints EAP, LLC.
    • Beacon Health Options
    • Best Care EAP
    • BHS
    • Blue Cross Blue Shield Anthem
    • Blue Cross Blue Shield EAP
    • Blue Cross Blue Shield Personal Life Management EAP
    • Canopy
    • Carebridge EAP
    • Cigna EAP
    • ComPsych EAP
    • Concern EAP
    • CuraLinc EAP
    • EAP Consultants
    • EAP Professional Organization
    • Ease @ Work
    • Empathia
    • Employee and Family Resources EAP
    • Encompass EAP, LLC.
    • ERS
    • ESI EAP
    • Espyr EAP
    • FEI Workforce Resilience EAP
    • FEI Behavioral Health
    • FirstCall EAP
    • HealthAdvocate EAP
    • Health First
    • HMSA EAP
    • Humana EAP
    • Impact Solutions
    • Kepro EAP
    • Life Services EAP
    • LifeWorks EAP
    • Lytle EAP
    • Magellan EAP
    • Marquee EAP
    • MHC EAP
    • MHN EAP
    • Modern Health
    • Mutual Of Omaha
    • New Directions Behavioral Health, LLC. EAP
    • Optum
    • Penn Behavioral Health EAP
    • Penn Foundation EAP
    • Preferred EAP
    • Quest EAP
    • Reach EAP, LLC.
    • ResponseWorks EAP
    • SandCreek EAP, LLC.
    • TalkSpace EAP
    • United Behavioral Health (UBH) and United Health Care Optum
    • Uprise Health
    • Value Options/Psychcare
    • Vital Worklife EAP
    • Workplace Options EAP

    Q: How do I know which therapist will be right for me?

    A: Upon receiving your call our office staff will obtain both demographic and clinical information in relation to your reasons for seeking treatment. Our office staff will then match you with an experienced therapist who is best suited to meet your needs.

    Q: What happens at the first session?

    A: At the first appointment, please arrive at least 15 minutes prior to your session (if in-person at our office) to arrive on time. Your therapist will conduct a thorough assessment that includes discussing your current situation, concerns, collecting background history, and exploring what you are hoping to accomplish by engaging in therapy. Both you and your therapist will collaborate to establish treatment goals.

    Q: What if I need medication?

    A: PhilaTherapy does not offer psychiatric services and medication management at this time but we can refer you to a provider that does.